Refund and Returns Policy

Overview

At Houseofgames.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 10-day return policy from the delivery date. Please review the following guidelines for returns:

  1. Return Period:
    • You have 10 days from the date of delivery to initiate a return.
  2. Eligible Products:
    • Cards: You may return card games if they are unopened and in their original packaging.
    • Board Games: You may return board games if they are unopened and in their original packaging.
  3. Shortage of Missing Pieces:
    • If you receive a board game that is missing pieces or has a shortage, please contact our customer support team. We are committed to working with you to resolve any issues related to missing components, and we will do our best to provide a suitable solution.
  4. Return Procedure:
    • To initiate a return, please contact our customer support team within the 10-day return period.
    • Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.
    • All returned products must be in their original packaging and in the same condition as when you received them.
  5. Refund or Replacement:
    • Upon receiving your returned product, we will inspect it to ensure it meets the return policy criteria.
    • If your return is approved, you can choose between a refund or a replacement of the product, depending on product availability.
    • Refunds will be processed using the original payment method.
  6. Return Shipping:
    • The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a shortage of missing pieces. In such cases, we will provide instructions for returning the product at our cost.
  7. Contact Us:
    • If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team.

Please note that we are committed to ensuring your satisfaction with your purchases from Houseofgames.store. If you have any concerns or questions about our products or this return policy, please feel free to reach out to our customer support team, and we will be happy to assist you.

We appreciate your business and thank you for shopping with Houseofgames.store!

House Of Games

562 Tusculum Blvd, Greeneville, TN, 37745 – Houseofgames76@gmail.com – (423) 552-7200

562 Tusculum Blvd, Greeneville, TN 37745

(423) 552-7200